Balance Protection

Things happen. You lost your TAP card. Enter Balance Protection. Your card may be gone but your unused balance is recoverable if your card is registered to your TAP account. Register your card. If you don't have a TAP account, create one.

Your Card May Already be Protected

Some TAP cards have Balance Protection from the time of delivery:

  • Reduced Fare cards (Senior, Disabled, College/Vocational or Student);
  • Cards ordered online at;
  • Cards ordered on a call with TAP Customer Service;

Report a Lost or Stolen TAP Card

Contact TAP Customer Service immediately. Request that the unused balance be transferred to a new TAP card ($5.00 card replacement fee) or another registered TAP card (no fee.)

TAP will restore the unused balance of your card as of the date and time that you report it lost or stolen. The restoration is subject to a waiting period of up to three days. Please see section 7.2 of the Terms of Service for details.

By phone  
Call TAP

866.TAPTOGO  (866.827-8646)

Monday - Friday: 8am - 4:30pm
Closed Saturday - Sunday


View My TAP Cards page, select the lost card and click Cancel Card.