Privacy Notice

Los Angeles County Metropolitan Transit Authority (LACMTA)

Last Updated: September 3, 20201

LACMTA takes the privacy of its users and patrons seriously. This Privacy Notice describes the collection, use and security of the information obtained from users and patrons of the TAP system, including through our fare system, website (taptogo.net), mobile application (TAP Mobile App), and other services. Defined terms not defined herein are defined in the TAP Terms of Service ("TAP Cardholder Agreement").

Data Collection

Depending on the Services you utilize, LACMTA may collect your name, address, gender, date of birth, telephone number, email address, wireless/cellular number, debit or credit card number and expiration date2, or other personally identifiable information. LACMTA obtains this personal information from applications, forms, and other information you submit by telephone, mail, facsimile transmissions, or by electronic submission.

Cookies

Some applications on our websites may use cookies. Cookies are small data files that are transferred to and stored on your computer if your browser is configured to allow them. The only personal information that a cookie can contain is information you supply yourself. LACMTA may utilize cookies or retargeting pixels for the purpose of facilitating your use of our sites and for tracking user traffic patterns in order to help us make improvements to the site. You can set your browser to refuse cookies or retargeting pixels. However, cookies may be required to use or enable all features of some of the web applications on LACMTA site.

Do Not Track Requests

LACMTA does not track you across its websites.

TAP Account Holder Information

The TAP Customer Service Center may collect a TAP Cardholder’s personal information in order to process Personalized Cards and to Balance Protect TAP Cards. Examples of personal information include a TAP Cardholder’s name, address, gender, date of birth, telephone number, email address, debit or credit card number and expiration date, or other information that personally identifies a TAP Cardholder. The TAP Customer Service Center obtains this personal information from applications and other forms submitted by TAP cardholders to the TAP Customer Service Center by telephone, mail, facsimile transmission or by electronic submission to the TAP website.

How Personal Information is Used

Personal information will only be used for the purpose of operating and managing the TAP system. Personal information will not be disclosed to third parties, except (i) as required by law; (ii) as ordered by a court of competent jurisdiction; (iii) where the express written consent of the individual has been obtained; (iv) where TAP Card utilization activity must be verified to determine the TAP Cardholder’s eligibility for continued participation in a special fare program (e.g., employer-sponsored programs); (v) where shared with an authorized Service Provider for the purpose of creating an integrated transit fare payment system and for the purpose of interoperability with such Service Provider; or (vi) with authorized LACMTA vendors and contractors who have written confidentiality obligations to protect, maintain, and not otherwise reuse your personal information consistent with the limitations of Streets & Highway Code Section 31490.

Access to Your Information

You retain the right to review and edit all of your personal information pertaining to your TAP Account, whether stored electronically or on paper. Any inquiry or request to obtain your personal information shall be directed to the TAP Customer Service Center. LACMTA may adopt procedures for review of such information, including but not limited to, charging a fee for processing requests for personal information from the TAP Customer Service Center.

Changes to this Privacy Notice

LACMTA reserves the right to modify this Privacy Notice at any time and without further notice. If LACMTA makes changes to this Privacy Notice, LACMTA will post the revised Privacy Notice on the TAP website, www.taptogo.net, including the date of any amendments. Your continued use of any of the Services after any changes have been posted constitutes your acceptance of those changes.


1  This Privacy Notice became effective on April 1, 2008. It was amended on June 30, 2016, November 5, 2019 and September 3, 2020.

2  This information may be collected for payments you authorized and is used as provided under the Terms of Service. LACMTA does not store your debit or credit number and expiration date. LACMTA stores payment related information only stored in tokenized format.