Using Your LIFE Benefits

If you are enrolled in the LIFE program, you may add a discount pass for your local agency or a free 20-Ride pass to your TAP card each month. Here are some FAQs to make it easy.

1. How can I add my 20 free regional rides to my TAP card at or on the TAP app?

To load your LIFE 20-Ride pass on

  1. Log in to your TAP account.
  2. Click “My TAP Cards.”
  3. View your TAP card that is registered with the LIFE program to receive monthly benefits. You should see “20 Free Rides Available!” next your LIFE card.
  4. Click the “Add LIFE 20-Ride” link.
  5. Confirm your monthly benefit is correct and click “Add 20 Free Rides”.
  6. Confirm “LIFE 20-Ride (Pending)” was added in the Passes column of your card.
  7. Please note your fare will take up to one hour to be available for use.
  8. If you have trouble adding your pass, please call TAP Customer Service at 866.827.8646.

To load the LIFE 20-Ride on the TAP app:

  1. Login to your account on the TAP app.
  2. Click “Cards” in the bottom navigation bar.
  3. Select the TAP card which you registered to receive your LIFE benefits.
  4. Click “Add Stored Value or Pass.”
  5. Choose “Regional Pass.”
  6. Select “LIFE 20-Ride.”
  7. Click “Add to Cart.”
  8. In the cart, confirm the discount has been applied to reduce the order total to $0.00.
  9. Click “Purchase.”
  10. Success! Your 20 free rides are available for use immediately.
2. My 90-Day pass has just expired. What are my LIFE benefits going forward?
Each month, LIFE riders have the option to add 20 Free regional rides or receive a discount on a pass from a participating LIFE transit agencies.
3. How do I load my LIFE benefits each month?
You may load your LIFE benefits: Please note: you cannot load your LIFE discounts at a Ticket Vending Machine (TVM).
4. How can I find the nearest TAP vendor?
Find a local TAP vendor at or by calling 1.866.827.8646.
5. Can I load a discounted LIFE pass at a TAP vending machine (TVM)?
No, LIFE discounts cannot be added at a TAP vending machine (TVM).
6. How does fare capping work for Metro riders that are enrolled in LIFE?
Each month, Metro riders who are enrolled in LIFE can add 20 free regional rides to their TAP card. Once all 20 rides have been used, they will participate in fare capping, and pay per ride with Stored Value until they reach the 1-day or 7-day cap. LIFE participants who don’t ride Metro can use their monthly LIFE discount to purchase a transit pass from any LIFE participating transit agency.
7. Which transit agencies accept LIFE discounts for their fares?
Antelope Valley Transit Authority (AVTA), Culver City Bus, Foothill Transit, Glendale Beeline, GTrans, LADOT, Long Beach Transit, Montebello Bus Lines, Norwalk Transit, Pasadena Transit, Santa Clarita Transit, Santa Monica Big Blue Bus and Torrance Transit.
8. Can unused rides from my LIFE 20-Ride pass be rolled over to the following month?
Yes, unused rides may be rolled over to the following month. A TAP card can hold up to eight months of LIFE 20-Ride passes, including the one currently in use.
9. I have more than one TAP card. Can I add LIFE passes to all of them?
No, LIFE discounts can only be added to the TAP card that is registered to receive the program benefits. Each household member who is eligible to receive LIFE benefits must have their own TAP card.
10. What can I do if my TAP card is lost, stolen, expired, or damaged?
Contact TAP Customer Service at 1.866.827.8646 to transfer your LIFE benefits to a new TAP card.
11. If I am unable to add a LIFE pass within the month, can I add it retroactively?
No. If you are unable to add a discounted LIFE pass or a LIFE 20-Ride pass during the month, you must forfeit your benefit for that month.